Email-Focused Customer Service Administrator (Temporary)

Huntress; Strood; On-site; GBP 15,000 - 21,000; Full time

Job summary

Huntress is seeking a Customer Service Administrator to join a busy team in Strood on a temporary basis. This is not a phone-based role; most work will be via email and online systems, ideal for someone who enjoys helping customers and resolving queries without long phone calls.

The role involves responding to emails, updating customer records, resolving issues, and ensuring accurate records, with coordination across colleagues to deliver good service.

Qualifications

• Customer-focused and professional.
• Comfortable communicating clearly by email.
• Organised and accurate.
• Confident using IT and different systems.
• Able to work independently and as part of a team.
• Available to start a temporary assignment.

Responsibilities

• Responding to customer queries via email
• Processing and updating customer information
• Dealing with queries and resolving issues
• Keeping records and systems up to date
• Liaising with colleagues to make sure customers receive a good service
• General administration and customer service support

Skills

Customer-focused

Email communication

Organised

IT systems

Teamwork

Availability

Job description

Huntress is seeking a Customer Service Administrator to join a busy team in Strood on a temporary basis. This is not a phone-based role; most work will be via email and online systems, ideal for someone who enjoys helping customers and resolving queries without long phone calls.

The role involves responding to emails, updating customer records, resolving issues, and ensuring accurate records, with coordination across colleagues to deliver good service.