Customer Care Professionals

Hillarys Blinds Limited; Netherfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free car parking

Health care and lifestyle benefits

Staff discount

Job summary

Hillarys Blinds Limited is seeking Customer Care Professionals for our busy Nottingham Head Office contact centre. You will handle customer inquiries by phone and email, coordinate with internal teams and field-based staff to resolve order issues and arrange service calls to customers' homes.

You will negotiate discounts when appropriate, manage complaints professionally and take ownership of personal development within a dynamic team environment.

Qualifications

• Experience in a customer focused role within retail or contact centre.
• Strong communication and interpersonal skills.
• Ability to handle complaints professionally and negotiate solutions.

Responsibilities

• Handle incoming and outbound queries via telephone and email.
• Investigate and resolve customer order issues with internal departments.
• Organise service calls with field-based Advisors, Design Consultants and Installers.
• Coordinate with third parties to arrange customer repairs within agreed timescales.
• Process compensation, credits and negotiate discounts in line with guidelines.
• Take payments in line with PCI compliance.

Skills

Customer service experience

Communication skills

Team player

Job description

Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.

You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.

As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.

Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.

Customer Care Professional key responsibilities

• Objection / complaint handling in a professional and respectful manner at all times.
• Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
• Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
• Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
• Process compensation, credits and negotiate discounts with customers in line with company guidelines.
• Take payments in line with PCI compliance.

Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate.