Customer Supply Planning Manager

Brakes; Ashford; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Wage Stream access to earnings

Flexible annual leave purchase

Employee Assistance Programme

Pension scheme

Life assurance

Sysco Perks discounts

Product discounts

Mortgage advice

Family-friendly leave

Job summary

Sysco in Ashford is seeking a Customer Supply Planning Manager to join our Supply Chain team on a permanent basis. You will work with key customers, sales teams, suppliers and internal stakeholders to manage demand changes, improve forecasting accuracy and minimise supply chain risk.

The role offers hybrid working from our Ashford office; you must be within commuting distance. The ideal candidate has experience in customer-facing roles within retail, foodservice or FMCG, strong data analysis,

Qualifications

• Experience in customer-facing role within retail, foodservice or FMCG.
• Experience analysing data and forecasts.
• Strong problem-solving skills.
• Proficient with MS Office and ERP systems.

Responsibilities

• Collaborate with customers to gather forecasting insights for demand events.
• Analyse, challenge and validate customer forecasts; communicate impacts and risks.
• Support management of customer-driven supply changes with internal teams and suppliers.
• Identify and manage wastage risks relating to bespoke products to minimise waste.
• Remove discontinued products from supply chain within agreed timeframes.
• Build relationships with internal sales teams to gather intelligence on changes.
• Provide feedback on forecasting quality to customers and sales teams.
• Conduct post-event reviews to assess forecast accuracy and share lessons learned.
• Champion stock clearance processes and drive waste-reduction improvements.
• Support wider supply chain projects and continuous improvement initiatives.

Skills

Customer-facing experience

Supply Chain

Forecasting analysis

Data analysis

Stakeholder management

ERP systems

Tools

Excel

PowerPoint

Outlook

Word

ERP software

Job description

Sysco (whose UK operating companies include Brakes, Fresh Direct, KFF & Medina) are looking for a highly motivated individual to join our Supply Chain team as a Customer Supply Planning Manager on a permanent basis, working closely with key customers, sales teams, suppliers and internal stakeholders to manage demand changes, improve forecasting accuracy and minimise supply chain risk.

Our role is offering hybrid working from our Ashford office, so you must be within a commutable distance to Ashford.

Key Accountabilities & Responsibilities:

• Collaborate with customers to gather forecasting insight for key demand events such as promotions, menu changes, allocations and category switches.
• Analyse, challenge and validate customer forecasts, communicating impacts and risks clearly across the supply chain and distribution network.
• Support the management of customer-driven supply changes, including product and supplier switches, working closely with customers, suppliers and internal teams.
• Identify and manage wastage risks relating to bespoke products, ensuring appropriate actions are taken to minimise waste.
• Ensure discontinued products are removed from the supply chain and distribution network within agreed timeframes.
• Build strong relationships with internal sales teams to gather intelligence on sales-driven changes and customer requirements.
• Provide feedback to customers and sales teams on the quality and accuracy of forecasting information.
• Conduct post-event reviews to assess forecast accuracy, identify lessons learned and share best practice across the team.
• Champion stock clearance processes and drive improvements that reduce waste and optimise supply chain performance.
• Support wider supply chain projects and continuous improvement initiatives as required.

About you:

The ideal candidate will have previous experience in a customer-facing role and a Supply Chain position , ideally within a retail, foodservice or FMCG environment. We are looking for someone with strong stakeholder management skills who can build collaborative relationships, challenge constructively and communicate effectively with customers and internal teams.

You will have experience analysing data and forecasts, be comfortable managing multiple priorities, and possess strong problem-solving skills. Good knowledge of Microsoft Office, particularly Excel, PowerPoint, Outlook and Word, is essential , alongside experience using an ERP system. Previous involvement in projects is required, while knowledge of Lean principles, continuous improvement methodologies or Six Sigma would be advantageous.

What you'll get:

• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
• Flexible Time Off: Take advantage of the option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
• Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
• Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
• Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop.
• Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
• Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.