Customer Service Advisor - 4 on/4 off, FM Support

Mitie Group plc.; Manchester; On-site; GBP 27,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a highly personable Customer Service Advisor in Manchester to join the TSOC team. You will handle inbound client requests related to reactive and planned maintenance, logging tasks for schedulers and maintaining high-quality service levels.

The role includes 42 hours per week, a 4-on 4-off shift pattern, and permanent full-time contract. Strong Excel skills and a detail-oriented mindset are essential to success in this role.

Qualifications

• Highly personable, empathetic and driven Customer Service Advisor sought.
• Call-handling experience desirable but not required.
• Strong focus on delivering high-quality service with a passion for people.
• Ability to build relationships with new and recurring customers.
• Proficiency in Microsoft Excel and adaptability to in-house systems.

Responsibilities

• Record, manage and track jobs in internal systems, raise service requests and route properly.
• Advise customers of their contract entitlement and progress service requests.
• Run regular reports to track job data and workflow management.
• Represent Mitie and act as first point of contact for customers.
• Maintain professional yet personable approach on customer calls.
• Escalate jobs to relevant department as needed.
• Coordinate with internal teams and subcontractors to end-to-end job management.
• Attend training as directed by line manager.
• Provide consistent, exceptional service in all customer interactions.

Skills

Attention to detail

Customer service

Communication

Tools

Microsoft Excel

Job description

Mitie Group plc. is seeking a highly personable Customer Service Advisor in Manchester to join the TSOC team. You will handle inbound client requests related to reactive and planned maintenance, logging tasks for schedulers and maintaining high-quality service levels.

The role includes 42 hours per week, a 4-on 4-off shift pattern, and permanent full-time contract. Strong Excel skills and a detail-oriented mindset are essential to success in this role.