Customer Service Support

Mitie; Wythenshawe; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Full training and career development

Inclusive workplace culture

Growth opportunities in facilities mgm

Job summary

Mitie is recruiting for Customer Service Advisors, Schedulers and Supply Chain Agents in Wythenshawe, Manchester. Roles include day and night shifts, with BPSS/SC clearance required. You will engage with customers, coordinate tasks, log workflows, and maintain clear communication with engineers and stakeholders.

Full training and career development opportunities are provided, along with an inclusive workplace culture and growth within a leading Facilities Management business.

Qualifications

• Excellent written and verbal English communication.
• Strong organisation skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• A proactive and logical approach to problem-solving.

Responsibilities

• Act as the first point of contact for customers, handling enquiries with professionalism and care
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
• Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
• Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations

Skills

Strong organisational skills

Tech-savvy

Excellent communication

Proactive problem solving

Job description

Role: Customer Service Advisors / Schedulers / Supply Chain AgentsHours: Day & Night Shift availableLocation: Wythenshawe, Manchester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're recruiting for a number of Customer Service focused roles, and we're looking for people who are looking to launch or advance their career in a dynamic, support and technology-focused environment.

Please be aware that these roles will require you to pass a BPSS / SC clearance.

Role Responsibilities:

• Act as the first point of contact for customers, handling enquiries with professionalism and care
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
• Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
• Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations

Ideal Qualities Include:

• Strong organisation skills and attention to detail
• Comfortable with technology and eager to learn new systems
• Excellent communication skills, both written and verbal English
• A proactive and logical approach to problem-solving

What's in it for you?

• Full training and career development opportunities
• A supporting and inclusive workplace culture
• Opportunities for growth within a leading Facilities Management business

310 Broadway, Salford, Manchester, M50 2UE