Customer Service & Schedule Coordinator

Mitie Cleaning & Hygiene Services; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Permanent employment

Training and development

Salary Finance benefits

MiDeals discounts

Cycle-to-work scheme

Job summary

Mitie Cleaning & Hygiene Services in Manchester is hiring for Customer Service Advisors, Schedulers and Supply Chain Agents to join our TSOC team.

This permanent, full-time role offers a salary of £28,052.88 per year and requires passing BPSS/SC clearance. You will handle customer enquiries, coordinate services and support essential operations.

Join a team that values development, flexibility and a supportive environment.

Qualifications

• Strong communication and organisation skills with the ability to manage changing priorities.
• Confidence using Microsoft Office and learning new systems.
• A proactive approach, attention to detail and a willingness to take ownership.

Responsibilities

• Be the first point of contact for customer enquiries via phone, email and digital channels.
• Take ownership of requests and ensure they are progressed accurately and on time.
• Coordinate resources, suppliers and service activities to support operational delivery.
• Provide clear updates to customers and colleagues while maintaining accurate records.
• Work collaboratively to solve problems and deliver an excellent customer experience.

Skills

Communication

Organisation

Time management

Problem solving

Tools

MS Office

Job description

Mitie Cleaning & Hygiene Services in Manchester is hiring for Customer Service Advisors, Schedulers and Supply Chain Agents to join our TSOC team.

This permanent, full-time role offers a salary of £28,052.88 per year and requires passing BPSS/SC clearance. You will handle customer enquiries, coordinate services and support essential operations.

Join a team that values development, flexibility and a supportive environment.