Customer Care Advisor

Build Recruitment Limited; Manchester; On-site; GBP 19,000 - 26,000; Full time

Job summary

Build Recruitment Limited in Manchester is seeking an experienced Customer Care Advisor with Facilities Management experience to join their team for an initial 12 week period. This frontline role supports national and regional customers in a 24/7/365 helpdesk environment, though the post is for weekday daytime hours.

Key responsibilities include handling planned and reactive FM service requests via CAFM, liaising with FM Operations and contractors to ensure timely resolution, and ensuring

Responsibilities

• Handle planned/reactive FM service requests via CAFM ensuring SLA compliance.
• Respond to calls/emails professionally, record issues accurately, and escalate appropriately.
• Liaise with FM Operations and contractors to ensure timely resolution.
• Upload paperwork to ACT, aiming for a routines score of 92%.
• Monitor work orders to reduce aged WIP and support a smooth order-to-cash process.
• Provide cover during colleague absences and assist with ad hoc duties.

Job description

Customer Care Advisor
Facilities Management

Our client is a Facilities Management organisation and they are looking for an experienced Customer Care Advisor with Facilities Management Experience to join their team based in Manchester for an initial 12 week period!

This is a frontline role within the Customer Care shared service team, supporting national and regional business customers. The Advisor is the first point of contact for facilities management (FM) issues and is responsible for managing the full lifecycle of service requests—logging, allocating, updating, and ensuring resolution—while maintaining high standards of customer service and operational accuracy. The role operates in a 24/7/365 helpdesk environment, though this specific post is for weekday daytime hours.

Key Responsibilities:

• Handle planned/reactive FM service requests via CAFM (Concept), ensuring SLA compliance.
• Respond to calls/emails professionally, record issues accurately, and escalationappropriately.
• Liaise with FM Operations and contractors to ensure timely resolution.
• Upload paperwork to ACT, aiming for a routines score of 92%.
• Monitor work orders to reduce aged WIP and support a smooth order-to-cash process.
• Provide cover during colleague absences and assist with ad hoc duties.

Monday – Friday – Pay rate is£16.22 Umbrella.