Customer Service Advisor (4 on/ 4 off)

JAM Recruitment Ltd; Inverness; On-site; GBP 22,000 - 23,000; Full time

Job summary

Capgemini in Inverness is seeking a Customer Service Advisor to act as the first point of contact for clients, handling 1st line IT queries via phone, email, or web chat. The role operates on a 4 on/4 off shift pattern (18:00–07:00 nights, 07:00–18:00 days) with scope for progression as part of a larger service desk team.

You'll log requests, provide troubleshooting guidance, and escalate complex issues to specialist teams.

Qualifications

• Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Skills

Excellent communication

Problem-solving

Willingness to learn

Team work / independent work

Job description

Customer Service Advisor (4 on/ 4 off)

As the initial contact for Capgemini’s clients, the Customer Service Advisor (4 on/ 4 off) handles first-line IT queries from a base in Inverness. Your shift pattern alternates between nights (18:00–07:00) and days (07:00–18:00), with pay reaching £16.11 per hour. Responding via phone, email, or web chat, you will log every request using dedicated software and resolve straightforward problems directly. More complex matters are assigned to specialist teams, with back-office tasks also forming part of your duties. This temporary contract suits someone with clear communication abilities and a methodical approach to troubleshooting. Previous service desk exposure is beneficial, though full training on internal systems is supplied.

Customer Service Advisor (4 on/ 4 off) Salary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you''ll do

• Respond to customer requests via telephone, email, and web chat


• Log all requests using the appropriate call logging software


• Resolve issues or provide advice and guidance where possible over the phone


• Assign calls to the relevant support teams when needed


• Action Back Office requests when required


• Advise customers and support teams on known problems/workarounds


• Keep customers updated on the progress of their request or incident


• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you''ll bring

• Excellent communication skills, both verbal and written


• A genuine passion for delivering great customer service


• Willingness to learn and adapt


• Ability to work independently and as part of a team


• Strong problem-solving skills


• Confidence working under pressure

If you’re looking for a steppingstone into a career in technology, this could be your next move.