Part-Time Multichannel Customer Service Advisor

Midlothian Council; Dalkeith; On-site; GBP 14,000 - 17,000; Part time

Job summary

Midlothian Council is seeking a Customer Service Advisor to deliver high quality support in a fast-paced, multi-service environment. As the first point of contact for many residents, you will manage a diverse range of enquiries with empathy, accuracy and professionalism.

The role is fixed-term for 1 year, 18 hours per week, Wednesday to Friday 10am to 4pm, based at Fairfield House. Applicants should have English and Maths at standard grade and a relevant customer service qualification.

Qualifications

• Minimum 3 standard grade passes including English and Mathematics.
• Relevant vocational qualification SVQ or demonstrable experience in customer service with high accuracy and communication skills.

Responsibilities

• Handle diverse enquiries across multiple channels (phone, email, social media, face to face).
• Provide high quality customer service with empathy, accuracy and professionalism.

Skills

Multichannel support

Customer service experience

Communication skills

Empathy and accuracy

Education

English & Maths GCSEs

SVQ or equivalent customer service

CSP / CSP Award (desirable)

Registrar General's Certificate (desirable)

Job description

Midlothian Council is seeking a Customer Service Advisor to deliver high quality support in a fast-paced, multi-service environment. As the first point of contact for many residents, you will manage a diverse range of enquiries with empathy, accuracy and professionalism.

The role is fixed-term for 1 year, 18 hours per week, Wednesday to Friday 10am to 4pm, based at Fairfield House. Applicants should have English and Maths at standard grade and a relevant customer service qualification.