Customer Service Advisor(32076)

Vrieservice; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the utilities sector is looking for a Customer Service Advisor to enhance customer experience through effective communication and problem-solving. In this role, you will handle customer queries and support the new connections team, ensuring a smooth installation process for clients. The position offers a hybrid working model and requires strong teamwork and communication skills.

Qualifications

• Excellent verbal communication skills.
• Ability to remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Serve as a point of escalation for customer queries.
• Address issues with precision and efficiency.
• Exhibit excellent communication skills.

Skills

Communication

Problem Solving

Teamwork

Job description

Customer Service Advisor - 398853

Shift Times: Monday- Friday 40HPW
Pay Rate: £12.80PH
Location: Hybrid working, EX1 3UT

Job Purpose / Overview

In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.

Key Responsibilities:

• Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.
• Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.
• Communication Excellence: Exhibit excellent communication skills.

To succeed you will need

• Excellent verbal communication skills.
• Ability to remain calm.
• Problem solving skills.
• Able to prioritise conflicting activities and work under pressure.
• Ability to work collaboratively in a team and on own initiative.

Apply now and a member of the team will be in touch!