Customer Service Advisor

TipTopJob; Exeter; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in Exeter is seeking a Customer Service Representative to join their team. The role involves answering customer queries, placing orders, and ensuring accurate records in the CRM system. Candidates should possess excellent communication skills and attention to detail. Benefits include flexible working hours and employee discounts.

Benefits

Electric vehicle lease and cycle-to-work schemes

Flexi-time policy

Employee assistance program

Generous staff discounts on products

Discounts for supermarkets, cinema tickets, and gifts

Potential for 2 days a week working from home

Enhanced holiday allowance

Qualifications

• Excellent verbal and written communication skills.
• Previous experience dealing with customers over the telephone is beneficial.

Responsibilities

• Answering queries and questions regarding orders.
• Resolving complaints professionally and accurately.
• Updating customer records in the CRM system.

Skills

Communication

Time Management

Attention to Detail

Tools

Microsoft Office

CRM Systems

Job description

Location: Exeter, Devon, near Exeter Airport

Reporting to: Customer Service Manager

Hours: Monday to Friday, 08:30 am – 5:00 pm

Salary: GBP 25,000 per annum

Hawk 3 Talent Solutions, operating as an employment agency, is currently recruiting to join our client's Customer Service team in Exeter on a permanent basis.

The Role

1. Answering queries and questions regarding orders and general enquiries
2. Accurately placing orders onto the database
3. Issuing customers with invoices and order acknowledgements
4. Calculating customer discounts and carriage costs related to orders
5. Resolving complaints professionally and accurately
6. Ensuring all customer records are updated and accurate within the CRM system and raising tickets when necessary
7. Supporting the field-based Sales Team

About You

• Excellent verbal and written communication skills
• Computer literate with good knowledge of Microsoft Office
• Excellent time management skills
• Ability to work well independently and as part of a team
• Accurate eye for detail
• Previous experience dealing with customers over the telephone is beneficial
• Experience working with CRM systems is beneficial

Benefits

• Electric vehicle lease and cycle-to-work schemes
• Flexi-time policy
• Employee assistance program
• Generous staff discounts on products
• Discounts for supermarkets, cinema tickets, and gifts
• Potential for 2 days a week working from home
• Enhanced holiday allowance

Please submit your CV via the 'Apply Now' button or contact Shannon Bunch for more information.