Customer Service Advisor - 12 Month Fixed Term Contract

Yorkshire Building Society; West Carr; On-site; GBP 13,000 - 16,000; Part time

Job summary

A leading financial services organization in the United Kingdom is seeking a part-time Customer Service Advisor. The role involves supporting members by helping them find the right products and services, facilitating conversations both in-branch and over the phone. Exceptional relationship management and adaptability are desired skills, along with a commitment to personal development. The position offers flexibility, development opportunities, and a comprehensive benefits package including holidays and bonuses.

Benefits

25 days holiday plus Bank Holidays

7% on-target bonus, up to 15% maximum

11% pension contribution

Private medical insurance

Access to self-service benefits portal

Qualifications

• Demonstrating exceptional adaptability and thriving in dynamic environments.
• Exceptional relationship management skills with a focus on empathy.
• Display strong digital literacy skills to enhance productivity.

Responsibilities

• Support members in finding the right products and services.
• Facilitate conversations through various channels such as phone and in-branch.
• Challenge yourself to go the extra mile for colleagues and members.

Skills

Exceptional relationship management skills

Empathy

Adaptability

Digital literacy

Growth mindset

Job description

Role Summary

As a Customer Service Advisor you ll:

Responsibilities

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what s right.

What we’re looking for

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Hull Branch.

• Being part of the team isn t about being a whizz in financial services, or about having lots of customer service experience. Instead, it s about:
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready.

At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career.

Our Culture

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here.

Benefits

• Holiday. You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

13,714 Per Annum + Bonus & Benefits

Contract

Part time

Why Join Us?

If you re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.