Customer Service Advisor

TN United Kingdom; York; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Advisor in a reputable IT business in York. This role offers a structured career path and full training, making it ideal for those passionate about technology and customer service. As a key member of the team, you'll provide technical support, troubleshoot inquiries, and ensure an exceptional customer experience. With a competitive salary and excellent progression opportunities, this position is perfect for someone looking to start or advance their career in the tech industry. Join a great team environment and enjoy benefits like hybrid working and free parking.

Benefits

Free Parking

Good Location with Transport Links

Hybrid Working

Full Training Provided

Excellent Progression Opportunities

Qualifications

• Passionate about technology and helping customers.
• Confident telephone manner with excellent communication skills.

Responsibilities

• Provide technical support to existing customers and troubleshoot problems.
• Work closely with team members to diagnose issues and address complaints.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Team Player

Job description

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• A new exciting Permanent Customer Service Advisor Position in York!
• Working for a reputable business within the IT sector!

About Our Client

Page Personnel has just registered a new exciting Permanent Customer Service Advisor position to work for a reputable business within the IT sector. This is an exceptional opportunity for someone passionate about securing a role in the industry or looking to further their career. No experience is required for the role, as full training will be provided, and the business offers a structured career path.

Job Description

As a Customer Service Advisor, you will provide technical support to existing customers, handling a range of inquiries, troubleshooting problems, and providing quick resolutions. You will work closely with other team members to diagnose issues and address complaints using excellent problem-solving skills, ensuring the best customer experience. The role is mainly telephone-based and involves working with a ticket system.

The Successful Applicant

• Previous customer service experience (from various backgrounds)
• Passionate about tech and helping customers
• Confident telephone manner with excellent communication skills
• Strong problem-solving abilities
• A good team player and able to work independently

What’s on Offer

• Salary up to £25,000 depending on experience
• Reputable IT business in York
• Full training provided, no experience needed
• Excellent progression and development opportunities
• Great team environment and facilities
• Benefits including free parking, good location with transport links, hybrid working, and more
• Immediate interviews available – apply now to avoid disappointment