Customer Service Advisor

Michael Page; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable business in Leeds is seeking Customer Service Advisors to support clients in the remortgage process. This role offers a salary of £24,000 plus bonuses, full training, and a structured career path in a vibrant team environment. Ideal candidates will have a background in customer service, exceptional communication skills, and a passion for delivering excellent experiences.

Benefits

Full training provided

Excellent support

Structured career path

Sponsorship of further qualifications

No shift patterns or weekends

Superb offices and facilities

Vibrant team and culture

Immediate interview opportunity

Qualifications

• Previous customer service experience from retail, hospitality, or similar.
• Exceptional communication skills and confidence over the phone.
• Passionate about customer service and delivering excellent experiences.

Responsibilities

• Support clients through the remortgage process.
• Assist with queries and ensure service level agreements are met.
• Process documents and input data in a volume environment.

Skills

Communication

Attention to detail

Organizational skills

Team player

Job description

2 days ago Be among the first 25 applicants

This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you currently working in hospitality or retail and looking to transfer those skills into an office-based role?

Or are you working in customer services at the moment and looking for a new challenge where you can further your career?

Would you like to join a business that will provide you the best training and development plan?

Then please apply now!

We are looking for Customer Service Advisors!

Description

As a Customer Service Advisor, you will support clients going through the remortgage process. Your role will involve assisting with a range of queries, ensuring service level agreements are met, and providing the highest standard of client care.

You will be chasing up documentation and details required for the files and will be corresponding with banks and other third parties.

The role involves administrative tasks such as processing documents and inputting data. You will be working in a volume environment with deadlines to enable the caseload to be completed promptly.

Profile

Previous customer service experience, which could be from retail, hospitality, or similar backgrounds.

Exceptional communication skills and confidence over the phone.

Passionate about customer service and delivering excellent experiences.

Good attention to detail and organizational skills.

An excellent team player.

Job Offer

Salary of £24,000+ monthly bonuses, reputable business within the legal field, full training provided, excellent support, structured career path, sponsorship of further qualifications, central Leeds location, no shift patterns or weekends, excellent benefits, hybrid working after training, superb offices and facilities, vibrant team and culture, immediate interview opportunity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Administrative and Support Services