Customer Service Advisor

TieTalent; Yarm; On-site; GBP 25,000 - 26,000; Full time

Job summary

Une entreprise dynamique cherche un Services Techniques Client pour résoudre les questions liées à la technologie des réseaux. Vous travaillerez dans une équipe d'assistance technique avec des avantages tels qu'un salaire compétitif, des possibilités de formation et des réductions sur les produits. Embarquez pour une carrière enrichissante sans expérience requise.

Benefits

Accès à un médecin en ligne 24/7

Congés payés pour aidants

Congés familiaux

Réductions sur produits EE & BT

Soutien pour le développement de carrière

Prêt pour voyage en saison

Journées de bénévolat

Couverture de santé et dentaire optionnelle

Qualifications

• Aucune expérience spécifique requise, compétences transférables acceptées.
• Capacité naturelle à aider et à construire des relations valorisée.

Responsibilities

• Gérer les requêtes techniques des clients par téléphone.
• Aider à des questions de routeurs simples ou des problèmes plus complexes.

Job description

Where: Darlington
Full Time: Permanent
Salary: £25,084 rising to £25,684 after 8 months in role, plus uncapped commission
Hourly Rate: £12.82 per hour rising to £13.12 per hour after 8 months in role

Why this job matters

Are you someone who lives solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical Role with EE.

Join our Broadband Technical Team in Darlington. You'll be talking over the phone to customers with various broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting the customer along the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We'll support your success by allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What's in it for you?

• A starting salary of £25,084 rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer's leave, up to 2 weeks off to support colleagues caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year, for all parents, regardless of how they choose to grow their family.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually.
• Support for your career development. We are passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan to help pay for commuting costs upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Plus, enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?