Customer Service Advisor

Steer Automotive Group; Gateshead; On-site; GBP 20,000 - 27,000; Full time

Job summary

Join a leading automotive repair company as a Customer Service Advisor in Gateshead. You will deliver exceptional service to customers, ensuring they feel confident in vehicle care while managing their inquiries and communication effectively. This role offers opportunities for career progression, a competitive salary, and a supportive work environment.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Flexible working

Cycle to work scheme

Steer Academy provides accredited ongoing training

Opportunities for career progression

Qualifications

• Experience in a customer service role.
• Strong communication skills.
• Proactive and positive attitude.

Responsibilities

• Greet and assist customers professionally.
• Manage inquiries, complaints, and resolutions.
• Update customers on vehicle repair progress.

Skills

Customer service skills

Communication skills

Organisational skills

Multitasking

Administrative experience

Tools

MS Office

Job description

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• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Join Steer Newcastle Central as a Customer Service Advisor!

Are you passionate about providing exceptional customer service? Steer Automotive Group is seeking a Customer Service Advisor to join our front-of-house team at our Newcastle Central site.

About Us:

Steer Automotive Group is a leader in the automotive repair industry, known for our commitment to quality, customer satisfaction, and innovation . We continuously strive to exceed customer expectations and are looking for a professional, friendly individual to help us maintain our high standards.

About the Role:

As a Customer Service Advisor , you will be the first point of contact for our customers, delivering outstanding service both in person, over the phone, and via email. Your role will be key in ensuring customers feel confident that their vehicles are in safe hands, while supporting the smooth operation of our services.

Key Responsibilities:

• Warmly greet and assist customers in a professional manner.
• Manage the entire customer journey, handling inquiries, complaints, and resolutions.
• Answer and direct incoming phone calls to the appropriate department.
• Regularly update customers on the progress of their vehicle repairs.
• Maintain a clean and organised reception area.
• Handle administrative tasks, such as filing paperwork and updating records.
• Ensure timely and efficient service to insurers and customers.
• Keep computer systems and portals up-to-date with the latest information.

About You:

The ideal candidate will have experience in a customer service role, with excellent communication skills and a proactive, positive attitude.

Key Skills and Qualifications:

• Strong customer service skills with the ability to communicate effectively in person, over the phone, and via email.
• Excellent organisational skills and the ability to multitask in a busy environment.
• Administrative experience and proficiency in MS Office and other computer systems.
• Ability to work independently and as part of a team.
• Familiarity with the local Newcastle Central area is a plus.

Why Join Us?

• Be part of a supportive and professional team.
• Career growth opportunities within a successful and expanding company.
• Competitive salary and benefits package.

If you’re passionate about providing first-class customer service and want to grow your career in the automotive industry, we’d love to hear from you!