Customer Service Advisor

ResQ; Willerby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Internal training opportunities

Ongoing incentives

28 Days Holiday (incl bank holidays) &

Company Pension

Discounts with major brands

Job summary

ResQ in the United Kingdom is seeking a Customer Service Advisor to join our team on a full-time basis. The role offers full paid training, a 40.25-hour week, and a rotating weekend shift pattern.

You will build lasting relationships with customers, listen actively, show empathy, and provide practical solutions. No prior experience is required as we deliver comprehensive training and ongoing support to help you thrive, with benefits including pension and generous holiday entitlement.

Qualifications

• Deal with customer account queries.
• Great listening and empathetic to customer needs.
• Provide solutions and stay resilient.

Responsibilities

• Handle customer queries and resolve account issues.
• Deliver friendly, efficient service and accurate information.

Skills

Active listening

Empathy

Problem solving

Resilience

Job description

Customer Service Advisor -Full Paid Training!

Hours - 40.25 per week / Shifts- 5 days out of 7 - to include weekends on a rotational basis.

Are you looking for your next career adventure?

We are continually on the lookout for extraordinary people who enjoy building long-lasting relationships, problem-solving and delivering something rather special to our customers.

To succeed in our award-winning business, you will need to be people orientated with a passion for delivering something unique.

The Role

You’ll be dealing with customers queries regarding their accounts and although experience isn't required you will already have some of these natural attributes.

• You'll be a great listener and easy to talk to
• You’re empathetic and understanding of a customer’s needs.
• You’re able to provide solutions.
• You’re resilient, patient and genuinely have time for people.

In return for your hard work, we offer:

• Internal training and development opportunities
• On-going incentives
• 28 Days Holiday (includes bank holidays) & your birthday off every year on pay!
• Company Pension
• Discounts with some of the highstreets biggest brands & MUCH MORE!

No Experience? No Problem.

Many of our most successful people have joined us from retail, hospitality, customer service, care, warehouse, and other customer-focused backgrounds. If you've got great people skills and the desire to succeed, we'll provide full paid training and ongoing support to help you thrive.

For more info:https://resqcs.co.uk/vacancies-call-centre/

We are committed to providing a fair and inclusive hiring process, where every candidate is evaluated solely on their qualifications and abilities. We are a Disability Confident employer.