Customer Service Advisor

Dx; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Health cash plan

20 days holiday + bank holidays

Long service recognition

Enhanced maternity & paternity

Company pension scheme

Life assurance

Employee assistance programme (24/7).

DX Discounts Portal

Career progression opportunities

Job summary

Dx in the United Kingdom is seeking a Customer Service Advisor to deliver excellent service to a diverse range of customers. You will work with our operations and account teams to resolve queries promptly and contribute to customer satisfaction.

Key duties include handling inbound and outbound queries, meeting SLAs, and collaborating with service centres to ensure requirements are actioned. The role offers career progression and a supportive benefits package.

Qualifications

• Experience delivering frontline customer support.
• Ability to manage multiple queries with SLAs.
• Excellent written and verbal communication.

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Skills

Customer service

Communication

Teamwork

Job description

Role summary

:

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!