Customer Service Advisor

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading company in the parking industry is seeking a Customer Service Advisor in Wigan. This role involves delivering exceptional customer service through various communication channels and requires strong problem-solving skills. The company values development and offers competitive salary, flexible shifts, and comprehensive training.

Benefits

Flexible Work Schedule

Comprehensive Training & Career Development

Monthly Free Lunch & Employee Discounts

Company Pension Scheme

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management and reliability.

Responsibilities

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Assisting with customer issues and keeping communication smooth.

Skills

Communication

Teamwork

Time Management

Problem Solving

Job description

The Role

Customer Service Advisor - Wigan

£25396.80 Per Annum | 40 Hours per Week | Flexible Shifts (08:00 – 20:00)

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?:

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?:

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

What is on offer to you?:

• Competitive Salary: £25396.80per annum
• Flexible Work Schedule: 40 hours across 5 out of 7 days (including weekends)
• Comprehensive Training & Career Development
• Monthly Free Lunch & Employee Discounts
• Company Pension Scheme

Ready to Join a Company That Invests in You?

We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people – APPLY NOW!

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.