Customer Service Advisor 6 Months Fixed Term

Robert Bosch Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in service solutions is seeking a Customer Service Advisor for a 6-month fixed-term role. The ideal candidate will deliver exceptional service for a high-end automotive brand, requiring experience in luxury customer service and excellent communication skills. Flexible working options and employee benefits are available.

Benefits

Flexible work options

Employee benefits

Discounts

Qualifications

• Experience in high-end, VIP customer service.
• Excellent communication skills in English and another language.
• Flexible and adaptable attitude.

Responsibilities

• Deliver a luxury experience to customers.
• Handle customer interactions promptly and professionally.
• Build strong relationships with the dealer network.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Emotional intelligence

Tools

MS Office

Job description

Customer Service Advisor 6 Months Fixed Term

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life across the UK and globally. Welcome to Bosch. For over 30 years, Bosch Service Solutions offers innovative services in more than 30 languages with over 10,000 associates across 37 locations. We have evolved into a successful international provider of Business Process Outsourcing.

We are currently seeking experienced Brand Advisors to join one of our luxury brand campaigns for a high-end automotive brand.

Responsibilities:

1. Deliver a luxury experience to customers.
2. Develop an understanding of the vehicle range and services to embody the brand values and provide an exceptional service experience.
3. Offer tailored, friendly, and professional service, prioritizing the customer at all times.
4. Handle customer interactions promptly and professionally across various communication channels.
5. Engage with customers to understand their needs and deliver a World Class experience.
6. Build strong relationships with the dealer network to ensure high-quality service.
7. Provide value-added services to enhance customer satisfaction and brand reputation.
8. Maintain accurate customer data and identify service-related issues or trends.

Candidate Requirements:

• Experience in high-end, VIP customer service within retail, hospitality, travel/leisure, or luxury automotive sectors.
• Experience in a Customer Contact Centre environment is advantageous.
• Passion for delivering first-class customer service.
• Flexible and adaptable attitude.
• Excellent communication skills in English and another language.
• Strong social skills and emotional intelligence.
• Good listening and problem-solving skills.
• Attention to detail and quality focus.
• Genuine interest in the campaign brand.
• Positive, helpful, and proactive approach.
• Self-motivated, confident, and a team player.
• Proficient in MS Office and IT skills.
• Ability to escalate issues appropriately.

Operational Hours:

7-day shift operation between 07:00 and 18:15. Flexible work options, hybrid home/office working, employee benefits, discounts, and centrally located offices are available.