Customer Service Advisor

Walker & Sloan; Weston-super-Mare; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

Training and qualifications support

Career progression opportunities

Supportive work environment

Job summary

Walker & Sloan are seeking a Customer Service Advisor in Weston-Super-Mare to manage a portfolio of residential rental properties and act as the main contact for landlords and tenants. You will coordinate repairs, manage tenancy renewals and deposits, and deliver a high level of service in a pro-active, organised manner.

The role involves working closely with contractors and the wider team to ensure properties are well maintained and compliant, with training and career progression opportunities

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and the ability to manage a busy workload.
• A proactive approach with the confidence to solve problems and use your own initiative.
• Knowledge of lettings legislation and property compliance would be advantageous.

Responsibilities

• Manage a portfolio of properties, acting as the main point of contact for landlords and tenants.
• Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently.
• Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits.
• Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service.
• Work closely with the wider team

Skills

Customer service

Communication

Organisation

Initiative

Job description

Customer Service Advisor

This is an excellent opportunity to join an established independent property business as a Customer Service Advisor in Weston-Super-Mare

You’ll take responsibility for managing a portfolio of residential rental properties, working closely with landlords, tenants and contractors to ensure tenancies run smoothly and properties are well maintained and fully compliant.

This is a varied and hands-on role, ideal for an organised and proactive property professional who enjoys building relationships, solving problems and delivering a high level of service.

The Role

• Manage a portfolio of properties, acting as the main point of contact for landlords and tenants.
• Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently.
• Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits.
• Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service.
• Work closely with the wider team

About You

We’re looking for an organised and proactive individual who is confident managing a busy workload, dealing with landlords and tenants and resolving issues effectively.

You’ll have:

• Strong customer service and communication skills.
• Excellent organisation and the ability to manage a busy workload.
• A proactive approach with the confidence to solve problems and use your own initiative.
• Knowledge of lettings legislation and property compliance would be advantageous.

What’s on Offer

• Package: £27,000 - £30,000
• Company pension.
• Training and support towards professional qualifications.
• Genuine opportunities for career progression.
• Supportive working environment within an established independent agency.

About Walker & Sloan

Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment. We work closely with clients across the UK and handle all applications with complete confidentiality