Customer Advisor

Foxtons; West Midlands; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification training

Career progression

Pension scheme

Wellbeing support

Family-friendly policies

Volunteering day

Team events

Inclusive culture

Job summary

Foxtons Worcester is seeking a Customer Advisor to join a team dedicated to helping landlords and tenants with a friendly, professional service. You’ll start with comprehensive training and ongoing support to develop your customer service and administrative skills, even if you have no prior experience.

You will handle day-to-day admin, coordinate property matters, and assist with maintenance requests, while learning property processes and legislation. A rewarding career with progression awaits.

Qualifications

• No prior experience required; training provided.
• Willingness to pursue ARLA qualification.

Responsibilities

• Provide excellent customer service to tenants and landlords throughout the tenancy journey.
• Support day‑to‑day administration and coordination of property matters.
• Learn how to handle queries, resolve issues, and keep customers informed.
• Assist with maintenance requests and liaise with contractors.
• Work closely with local offices and specialist teams.
• Build knowledge of property processes, systems, and legislation.

Skills

Customer service

Administration

Job description

About The Role

Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills?

Join Foxtons in Worcester as a Customer Advisor and become part of a team that's passionate about delivering exceptional service to landlords and tenants.

Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we'll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.

You'll support a portfolio of residential properties, gaining hands‑on experience while learning from industry experts. From day one, you'll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.

What you'll be doing:

• Providing excellent customer service to tenants and landlords throughout the tenancy journey
• Supporting with day‑to‑day administration and coordination of property matters
• Learning how to handle queries, resolve issues, and keep customers informed
• Assisting with maintenance requests and liaising with contractors
• Working closely with our local offices and specialist teams
• Building your knowledge of property processes, systems, and legislation

We offer:

• Salary: £26,000 - £30,000 per annum, depending on experience
• Hybrid working: Flexibility to work from home once fully trained
• Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
• Career Progression: Regular reviews and clear progression opportunities
• Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
• Volunteering: One paid day per year to support a cause you care about
• Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
• Team Events: Christmas Party, Summer Sports Day, and regular socials
• Family Support: Enhanced parental leave and family-friendly policies
• Pension Scheme: Contributory pension to support your future