Customer Service Advisor

Thorn Baker Industrial; West of England; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid after training

Ongoing training

Supportive team

Equal opportunities

Job summary

Thorn Baker is seeking a Customer Service Centre Representative to join a busy contact centre in Thornbury. After a 12-week training period, the role will move to a hybrid working model.

You will handle customer calls, process orders, and use a CRM system. The position offers a £24,750 per annum salary and Monday to Friday hours, with ongoing training and development.

Qualifications

• Experience in a customer service or call centre role.
• Right to Work in the UK and ability to travel to Thornbury.
• Strong communication and telephone skills.
• High attention to detail and good organisational skills.
• Confident using IT systems, CRM platforms and Microsoft Office.
• SAP or order entry experience is desirable.

Responsibilities

• Handle inbound and outbound customer service calls and emails
• Process customer orders accurately and efficiently
• Manage order queries, deliveries, stock issues and pricing enquiries
• Log and manage cases using a CRM system (e.g. Salesforce)
• Meet KPIs including call handling, accuracy and customer satisfaction
• Escalate issues where required and follow through to resolution

Skills

Customer service

Call centre

Order processing

CRM systems

Microsoft Office

Attention to detail

Tools

Salesforce

SAP

Job description

Customer Service Centre Representative
Thornbury | Hybrid after training
£24,750 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent

We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.

After a 12-week training period, the role will move to a hybrid working model.

Key Responsibilities

• Handle inbound and outbound customer service calls and emails
• Process customer orders accurately and efficiently
• Manage order queries, deliveries, stock issues and pricing enquiries
• Log and manage cases using a CRM system (e.g. Salesforce)
• Meet KPIs including call handling, accuracy and customer satisfaction
• Escalate issues where required and follow through to resolution

About You

• Previous experience in a customer service or call centre role
• Must have the Right to Work in the UK and Able to travel to Thornbury.
• Strong communication and telephone skills
• High attention to detail and good organisational skills
• Confident using IT systems, CRM platforms and Microsoft Office
• SAP or order entry experience is desirable

What’s On Offer

• £24,750 salary
• Monday to Friday working (no weekends)
• Hybrid working after training
• Ongoing training and development
• Supportive team environment

Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.