Customer Service Advisor

Confidential; West of England, Bath; On-site; GBP 21,000 - 28,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor in Bristol. The role is based at the Citizen Service Point, with a fully office-based site in central Bristol and a 37-hour week (Mon–Fri, 9:00–17:00).

The contract is initially three months, offering potential for permanency, and a generous pathway for progression within a busy local authority setting. You will join a fast-paced team handling homelessness, benefits, and domestic or sexual abuse related enquiries, delivering face-to-face and

Responsibilities

• Providing face-to-face support to approximately three to ten customers each day, depending on the complexity of their needs.
• Providing support and advice in response to challenging enquiries.
• Working effectively with other departments to achieve the best possible outcome for each customer.
• Answering telephone enquiries.
• Providing administrative support, including working with complex databases and ensuring confidential information is accurate and up to date.

Job description

Hourly rate - 17.17 per hour

Contract length - Initially three months, with opportunities for permanent employment

Location - Central Bristol, fully office-based

Hours - 37 hours per week, Monday to Friday, 9.00 am-5.00 pm

Are you passionate about making a difference through your work? Do you thrive in a fast-paced, challenging environment? We have an exciting opportunity to join a local authority as a Customer Service Advisor.

Tate is supporting a local authority in its search for full-time Customer Service Advisors. You will be based at the Citizen Service Point, a busy service where people from across Bristol seek urgent support with issues that may include homelessness, benefits or domestic or sexual abuse.

This is an extremely busy, high-pressure service, and you will be on your feet for most of the day. Key responsibilities include:

• Providing face-to-face support to approximately three to ten customers each day, depending on the complexity of their needs.
• Providing support and advice in response to challenging enquiries.
• Working effectively with other departments to achieve the best possible outcome for each customer.
• Answering telephone enquiries.
• Providing administrative support, including working with complex databases and ensuring confidential information is accurate and up to date.

If you are looking for a challenging but rewarding role that offers excellent training and long-term career development opportunities,

Please be aware this advert will remain open until the vacancy has been filled.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.