Bristol Customer Service Advisor – In-Person Impact

Confidential; West of England, Bath; On-site; GBP 21,000 - 28,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor in Bristol. The role is based at the Citizen Service Point, with a fully office-based site in central Bristol and a 37-hour week (Mon–Fri, 9:00–17:00).

The contract is initially three months, offering potential for permanency, and a generous pathway for progression within a busy local authority setting. You will join a fast-paced team handling homelessness, benefits, and domestic or sexual abuse related enquiries, delivering face-to-face and

Responsibilities

• Providing face-to-face support to approximately three to ten customers each day, depending on the complexity of their needs.
• Providing support and advice in response to challenging enquiries.
• Working effectively with other departments to achieve the best possible outcome for each customer.
• Answering telephone enquiries.
• Providing administrative support, including working with complex databases and ensuring confidential information is accurate and up to date.

Job description

Confidential is seeking a Customer Service Advisor in Bristol. The role is based at the Citizen Service Point, with a fully office-based site in central Bristol and a 37-hour week (Mon–Fri, 9:00–17:00).

The contract is initially three months, offering potential for permanency, and a generous pathway for progression within a busy local authority setting. You will join a fast-paced team handling homelessness, benefits, and domestic or sexual abuse related enquiries, delivering face-to-face and