Customer Service Advisor

JR United Kingdom; Watford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance/financial services company is seeking a full-time Customer Service Advisor for their office in Haywards Heath. This role involves phone-based customer service and administrative tasks, offering a supportive work environment and excellent benefits.

Benefits

Comprehensive pension scheme

Employee benefits scheme

Social events

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Strong verbal and written communication skills.

Responsibilities

• Answering and resolving customer queries via phone and email.
• Proactively following up on customer enquiries.
• Ensuring compliance with company and regulatory policies.

Skills

Customer Service

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

Customer Service Advisor, Watford, Hertfordshire

Client:

Reed - UNLIMITED

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

We are pleased to partner with our successful, professional, and friendly client to recruit a full-time Customer Service Advisor for their office in Haywards Heath. This office-based role offers an excellent opportunity within a reputable insurance/financial services company.

Role: Customer Service Advisor

Type: Full-time, permanent

Hours: Monday-Friday, 09:00-17:00 (37.5 hours/week, including 30-minute lunch)

Location: Modern offices in Haywards Heath, 10-minute walk from the station, with parking available on-site and nearby free street parking.

Salary and Benefits: £25,000 - £28,000 per year, with comprehensive company benefits including an excellent pension scheme, employee benefits scheme, social events, and a staff Christmas party.

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding organization.

Responsibilities include:

• Answering and resolving customer queries via phone and email, taking ownership of each task.
• General policy administration.
• Proactively following up on customer enquiries and converting them into policies where possible.
• Exceeding customer satisfaction expectations.
• Producing high-quality documents and maintaining accurate records.
• Gaining strong knowledge of company products.
• Ensuring compliance with company and regulatory policies.
• Participating in regular learning and development activities.

Requirements:

• Experience in a telephone-based or customer-facing/support role.
• Good education, including GCSEs (or equivalent) in English and Maths.
• Passion for customer service and exceeding expectations.
• Strong verbal and written communication skills.
• Excellent prioritization and time management skills with high accuracy.
• Good IT skills and eagerness to learn new systems.

Interested candidates are encouraged to apply promptly. Shortlisting will be conducted soon. Don't miss this exciting opportunity!

Wild Recruitment Ltd T/A First Recruitment Services acts as an employment agency for this vacancy.

We are committed to equal opportunity and do not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates are assessed solely on merit, qualifications, and ability to perform the role.

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Created on 19/05/2025 by JR United Kingdom