Customer Service Advisor

Robert Walters UK; Warrington; On-site; GBP 26,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Advisor in Warrington, where you'll join a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary and the chance to work across various business areas, enhancing your skills and career growth. With flexible shifts, bonus opportunities, and a supportive environment, you'll thrive in a fast-paced setting that values your contributions. If you're passionate about customer service and eager to learn, this is the perfect opportunity to elevate your career.

Benefits

Flexible shift options

Bonus opportunities

Company pension scheme

Employee discounts

Qualifications

• Experience in customer-facing roles with excellent communication skills.
• Strong problem-solving abilities and a positive attitude towards learning.

Responsibilities

• Provide professional service via live chat, telephone, and email.
• Resolve customer account queries efficiently and maintain satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Customer service experience

Ability to multitask

Job description

CUSTOMER SERVICE ADVISORSalary: £25,896Location: Warrington – fully office basedHours: Shift pattern (5 out of 7 days per week, 37.5hrs) (evening and weekend work)Contract: Perm

Keywords: Customer Service, Warrington, Call Centre, Shift Pattern

An exciting opportunity has arisen for a Customer Service Advisor in the heart of Warrington. This role offers a competitive salary of £25,896 and the chance to be part of a dynamic team that is passionate about delivering top-notch service to customers. The successful candidate will have the opportunity to work across various areas of the business, providing an excellent platform for learning and personal growth. With flexible shift options, bonus opportunities, and a company pension scheme among the benefits, this role is perfect for someone looking to take their customer service career to the next level.

* Competitive salary of £25,896

* Opportunity to work across various areas of the business

* Flexible shift options and bonus opportunities

What you'll do:

As a Customer Service Advisor, your primary role will be to ensure that our customers' accounts are kept up to date while adhering to regulatory responsibilities. You'll be working in a fast-paced environment where every day brings new challenges. Your ability to provide best-in-class customer interactions will be key in this role. You'll also have the opportunity to liaise with other departments, giving you a broad understanding of our operations.

* Servicing inbound contacts regarding online account queries.

* Providing customers with a professional and friendly service via live chat, telephone and email.

* Ensuring data is accurately recorded, including any adjustments, closures, and other processes.

* Resolving all customer account queries efficiently and in a timely manner.

* Liaising internally with other departments to resolve customer queries.

* Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.

What you bring:

The ideal Customer Service Advisor will bring a wealth of experience from customer-facing backgrounds. Your excellent communication skills will enable you to provide professional and friendly service via live chat, telephone, and email. Your strong problem-solving skills will come into play as you resolve customer account queries efficiently and in a timely manner. A positive approach to learning new things and curiosity about our industry will set you apart.

* Excellent communication skills, both written and verbal.

* Ability to handle multiple tasks simultaneously in a fast-paced environment.

* Strong problem-solving skills and the ability to think on your feet.

* Experience in a customer-facing role.

* Positive approach to learning new things.

What sets this company apart:

Our client is committed not only to supporting its customers but also its employees. They provide an environment where people can learn, develop, and grow in their careers. They are dedicated to improving everything they do, always listening to their customers' feedback. They offer competitive hourly rates, flexible shift options, bonus opportunities, a company pension scheme, and employee discounts in most online and high street retailers.

What's next:

Ready to take the next step in your customer service career? Don't miss out on this exciting opportunity!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,896 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,896 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

FULL_TIME

Job Reference: RIZRNC-DF9FE3E4

Date posted: 7 May 2025

Consultant: Georgia Prescott

northern-west business-support/customer-service 2025-05-07 2025-07-06 call-centre-and-customer-service Warrington Cheshire GB GBP 25896 25896 25896 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true