Customer Service Advisor (m/f/d)

SEFE Marketing & Trading Ltd; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor who is passionate about delivering exceptional customer experiences. In this dynamic role, you will be the first point of contact for customer inquiries, ensuring a seamless and positive interaction every time. With a focus on quick problem-solving and effective communication, you will thrive in a fast-paced environment while embodying the values of excellence and innovation. Join a forward-thinking company that is committed to securing energy supply across Europe and shaping a sustainable future.

Benefits

Bonus earning potential

Non-contributory pension with 10% employer contribution

25 days holiday plus bank holidays

Buy / sell holidays

Life assurance

Medical and dental insurance (family cover)

Range of optional flexible benefits

Qualifications

• Proven experience in a fast-paced customer service environment.
• Ability to multitask and manage high volumes of inquiries.

Responsibilities

• Act as the first point of contact for customer and broker inquiries.
• Resolve queries efficiently with a focus on first contact resolution.

Skills

Customer-centric mindset

Excellent communication skills

Quick thinking

Positivity & adaptability

Attention to detail

Tech-Savvy

Results-driven

Tools

CRM systems

Job description

Join us in creating a customer experience that reflects our cutting-edge approach to the energy industry.

IN SHORT

Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer-centric approach. From answering inquiries via phone and email, to handling complaints, you'll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time. This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFE's values of excellence, transparency, and innovation.

WHAT YOU WILL DO

As Customer Services Advisor you will act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale. The key task of this role is to ensure that all activities relating to Customer Services are administered effectively and efficiently, with a focus on first contact resolution. The role requires you to work in a fast-paced environment, handling a high number of calls and emails on a daily basis. Additionally, you will be expected to analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.

WHAT YOU WILL BRING

We are seeking Customer Service Advisors with proven experience in fast moving and dynamic environment.

Some other key attributes we are looking for are;

• Customer-centric mindset: You love going above and beyond to make sure customers have an outstanding experience every time.
• Excellent communication skills: Whether it’s talking with our customers on the phone or sending emails, you can get your message across with clarity and confidence.
• Quick thinking: You have ability to make quick decisions and effectively solve problems.
• Positivity & adaptability: You’ve got a can-do attitude and thrive in a fast-paced environment.
• Team spirit: You’re all about collaboration and working together to create a seamless customer experiences.
• Attention to detail: You have the ability to multitask efficiently.
• Tech-Savvy: Proficient with CRM systems? Fantastic! If not, you bring the drive and eagerness to learn.
• Results-driven: You’re all about exceeding our customer satisfaction goals

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.