Customer Service Advisor

Sunbelt Rentals Careers; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der in einem dynamischen Umfeld hervorragende Kundenbetreuung bietet. In dieser Rolle sind Sie verantwortlich für die Verwaltung von Kundenanfragen, die Sicherstellung einer reibungslosen Auftragsabwicklung und die Pflege detaillierter Aufzeichnungen. Sie werden Teil eines erfolgreichen Teams in einem FTSE100-Unternehmen, das sich auf die Bereitstellung von Equipment-Vermietungen spezialisiert hat. Hier haben Sie die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und einen echten Einfluss auf die Kundenzufriedenheit zu haben. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Service zu bieten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Urlaubsregelung

Lebensversicherung

Einzelhandelsrabatte

Anerkennungspreise

Betriebliche Altersvorsorge

Qualifications

• Erfahrung im Kundenservice, insbesondere bei der Bearbeitung von Bestellungen.
• Fähigkeit zur Nutzung von Produktwissen zur Umsatzsteigerung.

Responsibilities

• Verwaltung von Kundenbestellungen und Anfragen.
• Aufbau starker Beziehungen zu Stakeholdern im Unternehmen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verhandlungsgeschick

Flexibilität

MS Office

Education

Erfahrung im Kundenservice

Tools

CRM-Systeme

Job description

About The Role

Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for a Customer Service Advisor with excellent customer service skills gained in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximise upselling opportunities. Your days will involve communicating with our national customers via telephone, email, and responding to website requests. Key duties include:

1. Manage customer orders and queries
2. Deliver accurate and timely hire contact administration throughout the hire process according to SLAs
3. Maintain detailed records of customer interactions, transactions, and feedback
4. Investigate issues, develop solutions, and ensure resolution or escalation
5. Build strong relationships with stakeholders across the business, maintaining communication channels
6. Contribute to the development of customer service policies and procedures
7. Participate in training to enhance product knowledge and customer service skills
8. Ensure all reporting and administration, including CRM, are accurate and timely

This role offers an excellent opportunity for individuals from a customer service background to see the impact of their work in a hands-on, operational, service-focused environment. You’ll need to think on your feet, use your initiative, and ensure we deliver the best experience for our customers while continuously improving our service.

What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards package includes flexible benefits such as generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a company pension scheme.

About You

We will provide training and support for your development. To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries
• Experience in developing and utilising product knowledge
• Exceptional communication skills, including negotiating and influencing
• The ability to make judgments and decisions in line with company policies
• A collaborative, team-oriented approach
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement
• Good computer literacy, especially in MS Office, and enthusiasm for learning new systems

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors including construction, industrial, energy, and events. Our people are our greatest asset, and we are committed to diversity, inclusion, and supporting our team's health and wellbeing through various initiatives and support services.