Customer Service Advisor

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Customer Service team at a leading FTSE100 company, recognized as the UK's largest equipment rental provider. As a Customer Service Advisor, your role is crucial in looking after customers by building relationships and helping them through their service journey. You'll be responsible for ensuring a fantastic experience, leveraging your industry knowledge to meet client needs, and enhancing service delivery.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive company pension scheme

Qualifications

• Experience in customer service preferred.
• Ability to build relationships and understand customer needs.
• Strong communication skills.

Responsibilities

• Deliver best-in-class customer service.
• Manage orders and customer inquiries.
• Maximize upselling opportunities.

Skills

Communication

Relationship Building

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will include communicating with customers via phone, email, and website requests. You’ll manage orders from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a comprehensive company pension scheme.