Customer Service Advisor

Workwell Outsourcing; Chester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Workwell Outsourcing is seeking a Customer Service Advisor for their Chester office. In this role, you will be the first point of contact for contractors, managing inquiries through various channels. The position offers 25 days of annual leave, health benefits, and a supportive work environment focused on outstanding service delivery.

Benefits

25 days annual leave plus bank holidays

Pension scheme

Health Assured

Life Assurance

Cycle to Work Scheme

Long Service Recognition

Annual Pay Review

Employee Referral Incentives

Qualifications

• Experience in customer service, preferably fast-paced.
• Confident communicator with a friendly approach.
• Ability to prioritize tasks and think on your feet.

Responsibilities

• Handle inbound customer queries via phone, email, and chat.
• Make outbound calls to assist customers with inquiries.
• Achieve first-contact resolution where possible.

Skills

Customer service experience

Communication

Problem solving

Interpersonal skills

Multitasking

Job description

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As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What You’ll Be Doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.
  
  

We’d Love To Hear From Someone That

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.
  
  

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

25 days annual leave (increasing with service) + bank holidays

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |100% Office based

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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