Customer Service Advisor

MoneyPlus; Salford; On-site; GBP 23,000 - 32,000; Full time

Job summary

A leading company in financial services is seeking a Customer Service Account Manager in Salford to enhance customer experiences. The role focuses on direct interactions with clients, resolving inquiries, and promoting services while ensuring compliance with industry standards. Join a team dedicated to making life easier for customers with a supportive work environment and valuable employee benefits.

Benefits

Minimum 23 days holiday allowance

Access to Perkbox for discounts

Free healthy breakfast and fresh fruit

Regular team-building social events

Cashback healthcare plan and fitness discounts

Ongoing professional training opportunities

Qualifications

• Experience in customer service preferred.
• Strong communication skills in writing and speaking.
• Ability to handle customer queries professionally.

Responsibilities

• Handle incoming customer queries via phone, email, and chat.
• Resolve complaints in a timely manner.
• Maintain accurate records of interactions.

Skills

Excellent verbal communication

Written communication

Empathy

Active listening

Problem-solving

Conflict resolution

Ability to work under pressure

Team collaboration

Positive attitude

Job description

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This range is provided by MoneyPlus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Who are we?

We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.

We’re looking for Customer Service Account Managers to join our Account Management team to support our customer’s ongoing journey with MoneyPlus. We need specialists to interact directly with all existing customers via telephone, email, customer portal and post, providing ongoing quality customer service for the duration of their time as a MoneyPlus customer.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
• Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/

What do we need you to do?

• Handle incoming customer queries via phone, email, and chat.
• Resolve complaints in a timely and professional manner.
• Maintain accurate records of interactions using CRM systems.
• Escalate complex issues to relevant departments.
• Promote products or services where appropriate.
• Provide feedback to improve customer experience.
• Meet service-level KPIs (e.g., call handling time, resolution time, First time resolution).
• Maintain compliance with data and financial regulations.

What skills and experience do we need you to have?

• Excellent verbal and written communication.
• Empathy and active listening.
• Problem-solving and conflict resolution.
• Ability to work under pressure.
• Team collaboration.
• Positive, customer-first attitude.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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