Client Service Advisor

Recruit4staff; Wrexham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free parking

Standard pension

20 days holiday + bank holidays

Job summary

Recruit4staff are representing a well-established Environmental Services business in their search for a Client Service Advisor to work in Wrexham. As a Client Service Advisor you will deliver excellent customer service while managing enquiries, escalations and contract discussions; handle calls and emails and maintain accurate system records.

This permanent role is Monday to Friday 8:30am to 5:00pm, with a salary of £27,000 per annum, free parking, a standard pension and 20 days holiday plus

Qualifications

• Previous office experience is required.
• Experience in customer-facing roles is essential.
• Experience handling escalations and complaints is a plus.
• Strong communication and problem-solving abilities are required.
• Ability to update CRM or internal systems accurately.

Responsibilities

• Deliver excellent customer service while managing client enquiries, escalations and contract discussions.
• Handle incoming/outgoing calls and emails and resolve issues promptly.
• Maintain accurate system records and ensure professional customer experiences.
• Negotiate contracts where appropriate and support retention efforts.

Skills

Office environment

Customer-facing

CRM systems

Communication skills

Problem solving

Job description

Recruit4staff are representing a well-established Environmental Services business in their search for a Client Service Advisor to work in Wrexham

• Hours of Work: Monday to Friday, 8:30am - 5:00pm
• Duration: Permanent
• Benefits: Free parking, standard pension, 20 days holiday plus bank holidays (increasing with length of service)

Job Details:

• Pay: £27,000 per annum (negotiable DOE)
• Hours of Work: Monday to Friday, 8:30am - 5:00pm
• Duration: Permanent
• Benefits: Free parking, standard pension, 20 days holiday plus bank holidays (increasing with length of service)

Job Role:

As a Client Service Advisor, you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. The Client Service Advisor will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times.

Essential Skills, Experience, or Qualifications:

• Previous experience working within an office environment
• Proven success in a customer-facing or client-facing role
• Experience handling escalations and complaints
• Strong communication and problem-solving abilities
• Ability to update and maintain CRM or internal systems accurately
• The successful Client Service Advisor will be confident dealing with customers and managing challenging situations professionally

Advantageous Skills, Experience, or Qualifications

• Previous experience dealing with customer cancellations
• Background in customer retention or account management
• Experience within a service-based environment
• An experienced Client Service Advisor with retention-focused experience would be highly desirable

Commutable From:

Wrexham, Chester, Denbighshire, Shropshire

Similar Job Titles:

Retention Specialist, Retention Advisor, Account Executive, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints Handler