Customer Service Admin

Allscreens Nationwide Ltd; Bradford; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Full training

Career development

Job summary

Allscreens Nationwide Ltd in Bradford is seeking a Customer Service Advisor to handle inbound calls and enquiries with a friendly, professional approach. The role is telephone-based, based in Bradford with occasional Leeds commute, and offers hybrid working, full training, and supportive team environment.

You will update records, resolve queries, and help maintain high service standards while working in a 40-hour weekly rotating shift pattern.

Qualifications

• No prior experience required, just good work ethic and people skills.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Strong organizational and time-management skills.
• Good attention to detail and accuracy.
• Competent IT skills and confidence using multiple systems.
• Positive, customer-focused approach.
• Ability to work effectively in a fast-paced environment.
• Previous experience in a customer service or contact centre environment.
• Experience using CRM systems or customer databases.

Responsibilities

• Managing inbound customer calls in a professional and friendly manner.
• Resolving customer queries and providing accurate information.
• Updating customer records and account information on internal systems.
• Escalating complex enquiries where appropriate.
• Meeting individual and team performance targets.
• Delivering a consistently high level of customer service.

Skills

Verbal and written communication

Telephone manner

Organizational skills

Attention to detail

IT skills

Customer-focused

Fast-paced environment

Experience in customer service

CRM experience

Tools

CRM systems

Job description

Customer Service Advisor - Telephone-Based

Location: Bradford BD6 - must be able to also commute to Leeds!

- £24,784.50 per annum

Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm

Contract: Temporary ongoing with a chance to go permenant

Start date: Must be available to start ASAP - Mon 17th August!

No experience needed - just good work ethic, attitude and people skills!

We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team.

This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently.

You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times.

Key Responsibilities

• Managing inbound customer calls in a professional and friendly manner
• Resolving customer queries and providing accurate information
• Updating customer records and account information on internal systems
• Escalating complex enquiries where appropriate
• Meeting individual and team performance targets
• Delivering a consistently high level of customer service
• Working collaboratively with colleagues across departments

Skills & Experience Required

• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Strong organisational and time management skills
• Good attention to detail and accuracy
• Competent IT skills and confidence using multiple systems
• Positive, customer-focused approach
• Ability to work effectively in a fast-paced environment
• Previous experience in a customer service or contact centre environment
• Experience using CRM systems or customer databases

What's on Offer?

• Hybrid working arrangement
• Full training and ongoing support
• Friendly and supportive team environment
• Career development and progression opportunities
• Monday to Friday working pattern with limited Saturday requirements

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age