Customer Service Advisor

Allscreens Nationwide Ltd; Leeds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Generous benefits package

Excellent working environment

Job summary

Elite Personnel Services Limited is seeking an experienced Customer Service Advisor to join a growing team in Leeds. The role focuses on resolving enquiries and complaints via telephone, email and Intercom, delivering accurate product information and ensuring a first-time-right outcome.

You will work in a fast-paced environment, maintain high standards of service, and contribute to a friendly, collaborative culture with generous benefits and onsite parking.

Qualifications

• Experience in a Customer Service role.
• Professional and clear telephone manner.
• Active listening and excellent verbal communication skills.
• Experience delivering right-first-time outcomes.

Responsibilities

• Resolve customer enquiries/complaints via telephone, email, or Intercom per business policies and procedures.
• Troubleshoot technical problems and liaise with technical colleagues when needed.
• Provide customers with accurate information about products and services for good outcomes.
• Adapt processes to support customers with special circumstances and deliver compassionate service.
• Update the admin platform regularly to record all customer interactions.
• Handle emails from the customer service inbox to a satisfactory resolution.
• Follow all relevant legislation, regulations and company policies.

Skills

Customer service

Telephone communication

Active listening

Verbal communication

Right first time

Complaint handling

Tools

Intercom

Job description

Are you an experienced Customer Service Advisor currently seeking a new permanent job? Would you like to work within a growing business who offer an outstanding working environment, great team culture and an incredibly generous benefits package? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!

Your duties as Customer Service Advisor will include:

• Resolving customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner
• Helping to resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues
• Providing customers with accurate information about products and services ensuring a good customer outcome
• Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
• Updating the admin platform regularly to ensure all information is being recorded correctly for each customer interaction
• Handling and managing through to a satisfactory resolution any emails from the customer service inbox
• Adhere to all relevant legislation, industry regulations and Company policies and procedures

You will have:

• Previous experience working in a Customer Service role
• Professional and clear telephone manner
• Active listening and excellent verbal communication skills
• Experience in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.

In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.