Customer Service Advisor

GOV; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Job summary

GOV in the United Kingdom is seeking a Customer Service Advisor on a freelance, full-time basis. You will be the first point of contact for customers, providing friendly and proactive support across multiple channels.

The role covers handling inquiries, resolving issues, and maintaining records in the CRM. Training is provided and there are opportunities for career progression.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service is desirable but not essential.
• Proficiency in basic computer applications.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Resolve issues efficiently and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with other departments to ensure timely resolution of queries.
• Provide product and service information to customers.

Skills

Communication skills

Problem solving

Multitasking

Customer service experience

Computer literacy

Tools

CRM system

Job description

Customer Service Advisor

Freelance

Full time Ref: 20261857 Opened: 05/11/2026 Closes: 30/11/2026

Freelance are looking for a friendly, proactive, and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Resolve issues efficiently and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with other departments to ensure timely resolution of queries.
• Provide product and service information to customers.

Skills & Experience

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service is desirable but not essential.
• Proficiency in basic computer applications.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Opportunities for career progression.