Deliver Service Advisor

Staffline; Greater London; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Zusammenfassung

Staffline is recruiting for a Delivery Services Advisor at a flagship Knightsbridge store. The role involves acting as the key link between sales teams, customers, couriers and delivery partners to ensure deliveries reach their destinations smoothly, whether in the UK or worldwide.

This temporary assignment offers 8-hour shifts from 10:00am to 9:00pm, five days out of seven, including weekends, with a pay rate of £14.25 per hour.

Qualifikationen

• Experience delivering excellent customer service.
• Strong communication and organisational skills.
• Confident using Microsoft Office and other computer systems.
• Enjoys problem-solving and helping customers.

Aufgaben

• Be the main point of contact for delivery-related enquiries.
• Coordinate deliveries between store sales teams and courier partners.
• Keep customers and colleagues updated via email, telephone, and face-to-face communication.
• Track deliveries and provide timely progress updates.
• Investigate and resolve delivery issues quickly and professionally.
• Escalate concerns to achieve the best outcome for the customer.
• Build strong relationships with internal teams and external delivery providers.
• Help create a smooth and seamless delivery experience for customers.

Kenntnisse

Customer service experience

Communication skills

Organisational skills

Microsoft Office

Problem solving

Teamwork

Ownership of tasks

Tools

Microsoft Office

Jobbeschreibung

Contract: Temporary assignment until mid-January 2027

Rate of pay: £14.25 per hour

Hours: 8-hour shifts between 10:00am and 9:00pm

Working Pattern: 5 days out of 7, including weekends on a rota basis

Are you passionate about delivering excellent customer service? Do you enjoy helping people, solving problems and working in a busy environment where no two days are the same?

Staffline is recruiting for a

Delivery Services Advisor to join our client's prestigious flagship store in

Knightsbridge.

This is a fantastic opportunity to become part of a team focused on delivering a first-class customer experience. Acting as the key link between sales teams, customers, couriers and delivery partners, you'll help ensure every delivery reaches its destination smoothly, whether it's across the UK or around the world.

If you're organised, proactive and enjoy working with people, we'd love to hear from you.

Your Time at Work

As a Delivery Services Advisor, you will:

• Be the main point of contact for delivery-related enquiries
• Coordinate deliveries between store sales teams and courier partners
• Keep customers and colleagues updated via email, telephone, and face-to-face communication
• Track deliveries and provide timely progress updates
• Investigate and resolve delivery issues quickly and professionally
• Escalate any concerns when required to achieve the best outcome for the customer
• Build strong relationships with internal teams and external delivery providers
• Help create a smooth and seamless delivery experience for customers

Our Perfect Worker

We're looking for someone who:

• Has previous customer service experience
• Enjoys working with people and providing excellent service
• Has strong communication and organisational skills
• Is confident using Microsoft Office and other computer systems
• Can remain calm and professional when dealing with queries
• Enjoys problem-solving and finding solutions
• Works well both independently and as part of a team
• Takes ownership of tasks and sees them through to completion

Experience within retail, logistics, deliveries, or customer support would be an advantage, but a positive attitude and willingness to learn are just as important.

Key Information and Benefits

• Opportunity to work in a prestigious Knightsbridge retail location
• Gain valuable experience within a luxury retail environment
• Supportive and collaborative team culture
• Fixed 8-hour shifts between 10am and 9pm
• Temporary assignment running until mid-January 2027

This is a great opportunity for someone who loves delivering outstanding customer service and wants to be part of a team that makes a real difference to the customer journey.

Job Ref:

1HARK