Customer Service Advisor

BT Group; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a leading company as a Customer Service Advisor in Stoke. Utilize your problem-solving skills to assist customers with their home connections. Enjoy a supportive work environment with flexible scheduling and a competitive salary. Benefit from extensive discounts, healthcare options, and career development opportunities.

Benefits

Huge discounts on EE & BT products

Online GP access

Paid carer’s leave

Equalized maternity, paternity, and adoption leave

Volunteering days

Optional Private Healthcare and Dental cover

Qualifications

• No specific experience required, training provided.
• Naturally helpful and calm demeanor needed.

Responsibilities

• Guide customers through the process of connecting products and services.
• Assist with initial queries about in-home setup and billing.

Skills

Problem Solving

Relationship Building

Calmness

Job description

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Customer Service Advisor

Posting Date: 13 May 2025

Unit: Consumer

Location:

Stoke Contact Centre, Stoke-On-Trent, United Kingdom

Service Guide

Stoke

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, and helping with any initial queries about in-home setup or their first bill.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to ensure you don’t miss appointments or can look after your family in an emergency. Some ways we support this include scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

An attractive starting salary of £26,968.00

• Huge discounts on EE & BT products, including your Mobile and Broadband, saving you hundreds of pounds every year.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave – Equalized maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they choose to grow their family.
• Support for carving your own career path. We’re passionate about developing our people and will support you in achieving your career goals.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental cover to protect you and your family.

On top of all that, we have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?