Customer Service Advisor (Stoke-on-Trent)

EE; Stoke-on-Trent; On-site; GBP 27,000; Full time

Job summary

Join EE's Home Connections Team in Stoke as a Customer Service representative. You'll help customers connect their products and services, offering support and guidance. With a starting salary of £26,968, enjoy flexible working arrangements and numerous benefits, including discounts, healthcare options, and career development opportunities.

Benefits

Great discounts on EE & BT products

Access to online GP 24/7

Market-leading paid carer’s leave

Family Leave

Career development support

Volunteering days

Optional private healthcare

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Guide customers through connecting their products and services.
• Assist with initial queries about in-home setup or first bill.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Job Description

Service Guide

Stoke

Salary: £26,968

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Home Connections role with EE.

Join our Home Connections Team in Stoke to make a difference. You’ll be talking to customers over the phone, guiding them through connecting their products and services, and assisting with initial queries about in-home setup or their first bill.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your work-life balance, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £26,968.00

• Great discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds each year.
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off—to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave—up to 18 weeks of full pay and 8 weeks of half pay within the first year, supporting all parents regardless of how they grow their family.
• Support to develop your career within EE, with opportunities for growth and advancement.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a team with a great culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?