Customer Service Advisor

JR United Kingdom; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a dynamic Home Connections Team in Stoke as a Customer Service Advisor. You will assist customers in setting up their products and services, providing support and guidance over the phone. No prior experience is necessary as training is provided. Enjoy a flexible work environment with options for home working, and benefit from a competitive starting salary and various perks including discounts and healthcare options.

Benefits

Starting salary of £26,968.00

Discounts on EE & BT products

Access to a 24/7 online GP service

Market-leading paid carer’s leave

Family leave with full and half pay

Support for career development

Volunteering days

Optional private healthcare and dental

Qualifications

• No specific experience required; training provided.

Responsibilities

• Guide customers over the phone for product setup.
• Answer queries about in-home setup and billing.

Skills

Problem Solving

Relationship Building

Job description

Social network you want to login/join with:

Customer Service Advisor, Stoke-on-Trent

Client:

EE

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Service Guide

Stoke

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Home Connections role with EE.

Join our Home Connections Team in Stoke, where you'll guide customers over the phone as they set up their products and services, answer initial queries about in-home setup or their first bill.

No specific experience is required. If you're helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £26,968.00
• Discounts on EE & BT products, including mobile and broadband
• Access to a 24/7 online GP service for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development
• Volunteering days
• Optional private healthcare and dental

Join a team with a great culture, support, and training to build a lasting career. What are you waiting for?