Customer Service Advisor

TN United Kingdom; Stafford; On-site; GBP 21,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team in Stafford. This full-time role offers a unique opportunity to work with luxury motorhomes and provide exceptional service to customers. You'll be responsible for managing customer relations, ensuring accurate diagnostics, and collaborating with various departments. The company emphasizes personal development with funded NVQs in Customer Service and Business Administration. Join a friendly team and enjoy perks like company lunches and use of a motorhome for leisure. This is a fantastic chance to grow your career in a niche sector!

Benefits

Christmas Bonus

Company Paid Christmas Party

Staff Use of Company Motorhome

Company Provided Lunches

Personal Development Programme

Qualifications

• 2+ years of administrative experience required.
• Interest in cars or motorhomes is advantageous.

Responsibilities

• Manage customer relations from point of sale throughout product life.
• Update CRM with accurate client details and vehicle history.

Skills

Administrative Experience

Customer Service

Communication Skills

Interest in Cars/Motorhomes

Education

NVQ in Customer Service

NVQ in Business Administration

Tools

CRM Software

Job description

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Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

The Customer Service Advisor must:

• Have two years or more administrative experience
• Have a driving license and access to a vehicle due to the location
• Be professional in appearance and nature
• Possess an interest in cars, motorhomes or travel

Duties of Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

• Full Time
• Monday-Friday, 8AM-5PM
• Must work one out of three Saturdays, 9AM-1PM

Pay Rate for a Customer Service Advisor:

• Full Time
• Up to £25,000 per annum
• Christmas bonus

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday