Customer Service Advisor

JR United Kingdom; Northwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading property management company as a Customer Service Advisor in Northwich. You'll be part of a supportive team, handling customer queries across various platforms, while receiving comprehensive training and ongoing development opportunities. Enjoy competitive benefits including 27 days holiday, free parking, and a potential bonus.

Benefits

27 days holiday plus Bank Holidays

Free onsite parking

Potential to earn Bonus

Free Healthcare cashback Plan

Access to discounts and money saving schemes

Career Development opportunities

Qualifications

• Self-motivated with a positive attitude.
• Excellent communication skills both written and verbal.
• Ability to carry out instructions quickly and accurately.

Responsibilities

• Respond to inbound customer contacts/queries via phone, email, WhatsApp, or chat.
• Ensure all transactions with customers are accurately recorded on Salesforce.
• Process documentation resulting from customer contacts.

Skills

Customer service skills

Communication skills

Listening skills

Organizational skills

Job description

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RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.

Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader and you will have a 121 each month, alongside regular coaching and feedback, to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.

What will I be doing day to day?

Respond to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs.

We celebrate individual skills and attributes and regularly support other areas of the business with various projects.

Ensure all transactions with customers are accurately recorded on our industry leading system Salesforce.

Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.

What hours will I be working?

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.

What are we looking for from you?

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.

Ideally, we're looking for…
First class customer service skills, where providing a great service just comes naturally to you!
Excellent listening skills
Excellent communication skills both written and verbal
Able to carry out instructions quickly and accurately and the confidence to ask if unsure
Good organisational skills with the ability to work to deadlines

What does RMG have to offer our Contact Centre Customer Service Advisors?

27 days holiday plus Bank Holidays
Free onsite parking
Potential to earn Bonus

Fantastic reward and recognition scheme that recognizes exceptional customer service

Career Development and extensive opportunities to progress

Themed events are held throughout the year, fun, games and incentives galore

Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support

Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives

A comprehensive induction / training period – so you know you will be confident when speaking with customers
Dedicated Team Leader support

Join a small, friendly and supportive team - don't just take our word for it... what do our existing Customer Service Advisors say about us?

"I have been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich

About Us

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn't stop there - RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [emailprotected] .

If you are a recruitment agency please note we operate a PSL and do not take cold calls

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.