Customer Service Advisor

The Granite Group; Halesowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to deliver exceptional service across various channels. The role involves managing customer accounts, providing support, and ensuring high standards of service. Ideal candidates will be proactive, detail-oriented, and possess strong decision-making skills, with a commitment to customer satisfaction.

Qualifications

• Passion for providing quality customer service.
• Ability to prioritize workloads and meet deadlines.
• Proactive and organized with a desire to develop skills.

Responsibilities

• Serve customers via web, telephone, and email.
• Process new customer accounts and handle inquiries.
• Maintain knowledge of products and services.

Skills

Customer Service

Decision Making

Teamwork

Multi-tasking

Attention to Detail

Tools

MS Office

Job description

Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 4 Saturdays 10:00am – 14:00pm

About the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company’s values and culture.
• Establish and communicate high standards of customer service in line with the company’s values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we’re looking for:

• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.