Customer service advisor

Confidential; Hemel Hempstead; On-site; GBP 15,000 - 21,000; Part time

Job summary

Confidential is seeking three customer service professionals for a Hemel Hempstead-based project. The temp-to-perm role pays £12.71 per hour plus holiday pay and requires office attendance Mon-Fri, with shifts like 9am-5pm or 9:30am-5:30pm.

You will handle inbound calls, process payments and address queries using scripted workflows. Training is provided; a credit and DBS check are required if offered the position, with start targeted for 19 October 2026.

Qualifications

• Handling inbound customer calls and payments in a fast-paced office.
• Ability to follow scripted processes and maintain accuracy.
• Willingness to undergo credit and DBS checks if offered the role.

Responsibilities

• Take inbound calls, handle customer queries, and process payments.
• Follow scripted processes and use the phone/computer system.
• Maintain PCI compliance and protect card information.

Skills

Inbound calls

Cash handling

Customer service

Job description

Location: Hemel Hempstead Pay: 12.71 per hour + holiday pay Hours: Monday to Friday, shifts between 9:00am and 6:30pm Start Date: 19th October 2026 Contract: Temp to Perm

Are you looking for temp work in Hemel Hempstead and available to start from 19th October 2026?

we're looking for three customer service professionals to support Customer Service Advisor project with a fantastic and well-established client of ours.

They're well known within the local community for their great team environment, supportive atmosphere and excellent training. We've placed numerous people with them on temporary projects over the years, and for many it has been a great opportunity to gain office-based experience, whilst for others it's simply been a good way to keep busy and earn some extra money.

In this role, you'd typically be taking inbound calls, processing payments and dealing with customer queries, following a straightforward and largely scripted processes. Full training will be provided on how to structure these calls and use their phone and computer system too.

The company is PCI compliant, so you won't have any exposure to customers' card information.

As part of this role, you'd be working during core hours, Monday to Friday, with shifts such as:

9am to 5pm / 9.30am to 5.30pm / 10am to 6pm / 10.30am to 6.30pm

This is an office-based role in the Apsley area of Hemel Hempstead, and remote working isn't an option. With this in mind, you'll need to be able to get to the office each day.

Please be aware mobile phones aren't permitted within the Contact Centre and would need to be stored in a designated locker during working hours. This is worth bearing in mind when considering the role.

We're initially looking for people who are available for a few weeks of work, although there will likely be opportunities for some people to continue with the company on a longer-term basis too.

The role will be weekly paid whilst temping, paying 12.71 per hour + holiday pay accrual.

Due to the industry of this company, you'll also be required to undergo a credit check and DBS check. These will be arranged and paid for by an outsourced service provider if you're successfully offered the role, and you'll just need to complete some forms and provide proof of ID and address.

We're ideally looking to book short telephone chats/interviews, followed by a few days to a week for the necessary compliance checks. This means we're hoping to have people starting from 19th October 2026.