Customer Service Advisor

William H Brown; Spalding; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Aviva Digicare

Cycle to work

Colleague discounts

Gym discounts

Life Assurance

Workplace pension

Job summary

Connells Group UK in Spalding is seeking a motivated Customer Service Advisor to join our Lettings Support Centre. You will provide property management and tenancy administration support to branches, landlords and tenants, ensuring high service standards in a busy environment.

We offer training towards Propertymark Gateway qualifications, a defined career path, and a rewarding, collaborative culture with opportunities for progression and recognition.

Qualifications

• Outstanding customer service skills.
• Solid administration skills.
• Resilient, positive, numerate and detail oriented.
• Organised and able to prioritise workload in a fast paced environment.
• Excellent verbal and written communication skills.
• IT literate (MS Office, internet, email systems).

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.
• Coordinate contractors to ensure repair/maintenance works are carried out on time and to standard.
• Coordinate and arrange relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Administration skills

Detail oriented

Organised and prioritise

Verbal and written communication

IT literate

Tools

MS Office

Job description

Job Description We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £25,000

What's in it for you?

• Support in training towards Propertymark - Gateway qualifications
• Basic salary £25,000, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor :

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.