Customer Service Advisor

Connells-Group-2; Annesley Woodhouse; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Aviva Digicare

Car leasing

Cycle to work

Colleague discounts

Gym discounts

Life assurance

Workplace pension

Job summary

Connells Group UK is seeking an enthusiastic Customer Service Specialist to join our Lettings Department in Annesley. You will be the central point of contact, providing tenancy support to branches, landlords and tenants, and handling queries promptly and courteously.

You will help maximise customer retention by delivering a first-class service, ensuring deadlines and KPIs are met, and working well within a busy team.

Qualifications

• Strong customer service and communication skills.
• Ability to stay calm under pressure and meet deadlines.
• Good teamwork and attention to detail.
• Analytical thinking to resolve enquiries and problems.

Responsibilities

• Act as central point of contact, managing resolution of queries from branches and staff.
• Deal promptly and courteously with internal partner communications.
• Provide a first-class service to maximise customer retention.
• Ensure personal and team deadlines are met and KPIs achieved.

Skills

Customer service

Communication

Team player

Under pressure

Planning & organisation

Attention to detail

Analytical ability

Job description

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist , you will provide tenancy support services to branches, landlords and tenants.

What's in it for you as a Customer Service Specialist

• Get full training and development
• A good understanding of estate agency business
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Specialist

• Act as a central point of contact managing the effective resolution of queries from branches and staff
• Dealing promptly and courteously to communication with our internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Customer Service Specialist
• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent planning and organisational skills
• Good analytical ability
• Excellent attention to detail

Benefits for a Customer Service Specialist:

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.