Customer Service Advisor

Connells-Group-2; Norwich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Aviva Digicare + workplace / Cycle to

Colleague discount scheme / Perks at

Life assurance / Workplace pension

Job summary

Connells Group UK in Norwich is seeking a Customer Service Advisor to support property management and tenancy administration across branches, landlords and tenants. You will coordinate repairs and safety checks as part of a fast-paced lettings team.

The role offers training towards ARLA – NFOPP qualifications, a clear career path, and a supportive environment with team incentives and progression opportunities.

Qualifications

• Resilient, positive, numerate and detail oriented.
• Organised and able to prioritise workload in a fast paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide a property management and tenancy administration support service to branches, landlords and tenants.
• Coordinate and liaise with contractors to ensure repair/maintenance works are carried out on time and to standards.
• Coordinate and arrange relevant statutory safety checks.

Skills

Resilient, positive, numerate and deta

Organised and prioritise workload

Excellent verbal and written comms

Job description

We’re looking for a highly motivatedCustomer Service Advisorto complement our fantastic team in our Lettings Support Centre inNorwich.As a Customer Service Advisor, you will provideproperty managementandtenancy administration support servicesto branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £25,000
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.