Customer Service Advisor

Connells Group; Annesley; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Aviva Digicare + workplace

Car leasing and cycle to work scheme

Colleague discount scheme

Job summary

Connells Group UK is seeking a Customer Service Specialist to join our Lettings team in Annesley. You will provide tenancy support services to branches, landlords and tenants, acting as a central point of contact for queries and ensuring a high standard of service.

This role offers full training, a fast-paced environment, and a clear career pathway with regular team meetings and company briefings. If you are a confident communicator who stays calm under pressure, you will thrive while helping

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Strong planning and organisational abilities.
• Detail-oriented with analytical approach.
• Team player with collaborative mindset.
• Commitment to delivering high-quality service.

Responsibilities

• Act as central point of contact for branches and staff.
• Resolve queries promptly and courteously.
• Provide first-class service to maximise customer retention.
• Support with tenancy-related processes for landlords and tenants.
• Meet deadlines and KPI targets.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Planning and organisation

Analytical ability

Attention to detail

Job description

Contact Centres – Customer service

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist , you will provide tenancy support services to branches, landlords and tenants.

What's in it for you as a Customer Service Specialist

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Specialist

• Act as a central point of contact managing the effective resolution of queries from branches and staff
• Dealing promptly and courteously to communication with our internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Customer Service Specialist
• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent planning and organisational skills
• Good analytical ability
• Excellent attention to detail

Benefits for a Customer Service Specialist:

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.