Customer Service Advisor

Ideal Recruit Ltd; Smethwick; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Canteen

On-site car park

2 weeks training

Job summary

The Results People are recruiting for Customer Service Advisors in Smethwick to support a busy team. You will handle enquiries by phone and email, provide excellent service and resolve queries efficiently.

This temporary to permanent role offers 37.5 hours per week with training and on-site facilities such as a canteen and parking. Initial pay is £12.71 per hour, rising to £13.27 after 12 weeks, with overtime at £19.91 after 12 weeks.

Qualifications

• Excellent communication skills.
• Proficient in handling customer enquiries by phone and email.
• Able to handle complaints professionally and calmly.
• Reliable and punctual with strong attention to detail.
• Team player with a positive attitude.

Responsibilities

• Handle customer enquiries by telephone and email.
• Deal with customer complaints professionally and helpfully.
• Provide accurate information and resolve queries.
• Maintain a high level of customer service at all times.
• Update customer records in internal systems.
• Work as part of a busy, supportive team.
• Escalate complex issues as needed.
• Follow company procedures and maintain professionalism.

Skills

Communication skills

Phone communication

Written communication

Customer service

Punctual

Job description

The Results People are looking for Customer services advisors for our well-known client based in Smethwick.

Location: Smethwick

Job Type: Temporary to Permanent

Hours: 37.5 hours per week

Pay: £12.71 per hour initially, increasing to

£13.27 per hour after 12 weeks

Overtime: After 12 weeks, overtime may be available at

£19.91 per hour

About the Role

We are currently recruiting for

Customer Service Advisors to join a busy team in Smethwick.

This is a fantastic opportunity for candidates who enjoy working with people, are confident communicating over the phone and by email, and have a strong customer-focused approach.

You will be responsible for handling customer enquiries and complaints, providing excellent customer service, and ensuring queries are dealt with professionally and efficiently.

Key Responsibilities

• Handling customer enquiries by telephone and email
• Dealing with customer complaints in a professional and helpful manner
• Providing accurate information and resolving customer queries
• Maintaining a high level of customer service at all times
• Updating customer records and internal systems
• Working as part of a busy and supportive team
• Escalating complex issues where necessary
• Following company procedures and maintaining a professional approach

Working Hours

The role is

37.5 hours per week, including a

You will work

5 days out of 7, with the following operating hours:

• Monday–Friday: 08:00–18:30
• Saturday–Sunday: 08:00–16:00

Your working days and shifts will be confirmed as part of the recruitment process.

£12.71 per hour initially

£13.27 per hour after 12 weeks

£19.91 per hour

• Temporary to permanent opportunity
• 2 weeks' fully supported training
• canteen
• On-site car park

Training

All successful candidates will receive

2 weeks of training to help you settle into the role:

Week 1 – Introduction

• Introduction to the company and team
• Role expectations and procedures

Week 2 – System Training

• Full training on the systems you will be using
• Practical guidance and support
• Preparation for moving into the role

About You

The ideal candidate will:

• Have excellent communication skills
• Be confident speaking to customers over the phone
• Have good written communication skills for dealing with emails
• Be comfortable handling complaints and difficult conversations
• Have a professional and positive attitude
• Be able to remain calm under pressure
• Have good attention to detail
• Be reliable and punctual
• Be comfortable working as part of a busy team
• Previous customer service or call centre experience would be beneficial, but
• full training will be provided.