Customer Service Advisor - Temp to Perm, Training & Perks

Ideal Recruit Ltd; Smethwick; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Canteen

On-site car park

2 weeks training

Job summary

The Results People are recruiting for Customer Service Advisors in Smethwick to support a busy team. You will handle enquiries by phone and email, provide excellent service and resolve queries efficiently.

This temporary to permanent role offers 37.5 hours per week with training and on-site facilities such as a canteen and parking. Initial pay is £12.71 per hour, rising to £13.27 after 12 weeks, with overtime at £19.91 after 12 weeks.

Qualifications

• Excellent communication skills.
• Proficient in handling customer enquiries by phone and email.
• Able to handle complaints professionally and calmly.
• Reliable and punctual with strong attention to detail.
• Team player with a positive attitude.

Responsibilities

• Handle customer enquiries by telephone and email.
• Deal with customer complaints professionally and helpfully.
• Provide accurate information and resolve queries.
• Maintain a high level of customer service at all times.
• Update customer records in internal systems.
• Work as part of a busy, supportive team.
• Escalate complex issues as needed.
• Follow company procedures and maintain professionalism.

Skills

Communication skills

Phone communication

Written communication

Customer service

Punctual

Job description

The Results People are recruiting for Customer Service Advisors in Smethwick to support a busy team. You will handle enquiries by phone and email, provide excellent service and resolve queries efficiently.

This temporary to permanent role offers 37.5 hours per week with training and on-site facilities such as a canteen and parking. Initial pay is £12.71 per hour, rising to £13.27 after 12 weeks, with overtime at £19.91 after 12 weeks.